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Email Change

On Jan. 13, all employees’ (College, Medical Center, and Medical Group) email addresses switched to userid@pennstatehealth.psu.edu from userid@hmc.psu.edu. The email address change prepares the organization for the growth of the health system and provides all faculty, staff and students with seamless access to the shared IT infrastructure.

Faculty, staff and students are strongly encouraged to notify external email contacts to let them know their email address is changing. External contacts may need to update their white lists with the new email address to ensure that it will not be blocked or marked as ‘spam’.

Additional information about what to expect with the upcoming email change:

  • Existing email addresses will still be valid. You will still be able to receive emails sent to the @hmc.psu.edu address but all emails sent will be from the @pennstatehershey.psu.edu address.  
  • When this email change occurs, you will continue to log in using your current epass. For example, John Doe’s epass is ‘jdoe1.’ When John’s email address changes from jdoe1@hmc.psu.edu to jdoe1@pennstatehealth.psu.edu, John still logs in with jdoe1.
  • Printed items that have the @hmc.psu.edu email address on them are to be used until gone. Once stocks of printed materials have been depleted, they can be re-ordered through the Print Shop.
  • Interaction with @psu.edu email service: The @psu.edu email service (provided by University Park) is not affected by this change, and will continue to function in the same capacity as it does today. 
  • External email forwarded to @hmc.psu.edu: The College of Medicine/Penn State Health email systems will continue to receive emails addressed to your @hmc.psu.edu for an indefinite period. However, faculty, staff and students are encouraged to use the new @pennstatehealth.psu.edu address for any external email services that they have configured to forward mail to their inbox. This includes email forwarded from an @psu.edu account to your Hershey inbox, which can be changed here.

Skype for Business to launch after email address conversion

Skype for Business, a communications tool for faculty, staff and students, will be available on Tuesday, Feb. 7. Faculty, staff and students can quickly connect with co-workers through instant messaging and see one another’s availability. Skype for Business will initially be available only between employees and students on individual corporate Macintosh and Windows PCs. The service will not be available to use with external users.

Presence is the ability to see another user’s availability. Using Skype for Business, staff can display, for example, Away, Do Not Disturb, or Offline, to let others know their availability. Within all Microsoft Office products, including Outlook, users can see if someone is available and initiate communication with the click of a button. With Outlook calendar integration, schedules and up-to-date availability information can be seen to more easily determine when someone will be available. Initially, staff will need to manually change their availability status before and after meetings.

Instant messaging (IM) enables text messages in real time over the Penn State Health network. Instant messaging is available for both Skype-to-Skype and group messaging. IM text is encrypted for enhanced security, but should not be used to share patient health information (PHI).
Microsoft Office Suite 2013 is required to use Skype for Business. Computers may need to be manually updated if it is not installed. Users should verify that utilizing Microsoft Office 2013 will be compatible with legacy work. For example the Co-path system utilizes Microsoft word 2010.
On Feb. 7, faculty and staff will receive an email notifying them that the Skype for Business application is available. The email will provide information on how to update software and launch the program.

Email FAQs

  1. Will the email change affect my @psu.edu email account?
    The @psu.edu email service (provided by University Park) is not affected by this change, and will continue to function in the same capacity as it does today. Faculty, staff and students that currently redirect their @hmc.psu.edu email address to a @psu.edu email, will still be able to do that with the new email. 

  2. Will I still use my current epass id? You will continue to log in using your current epass account. For example, John Doe’s epass is ‘jdoe1’ whenJohn’s email address changes from jdoe1@hmc.psu.edu to jdoe1@pennstatehealth.psu.edu, John still logs in with jdoe1.

  3. Will I still be able to receive emails that are sent to my @hmc.psu.edu address? The College of Medicine/Penn State Health email system will continue to receive emails addressed to your @hmc.psu.edu without issue. However, faculty, staff and students are encouraged to use the new @pennstatehealth.psu.edu address for any external email services that they have configured to forward mail to their inbox. This includes email forwarded from an @psu.edu account to your PennStateHealth inbox, which can be changed here.

  4. Will external contacts know that my email has changed? External contacts will receive emails from you using the @pennstatehealth.psu.edu email address. It is strongly encouraged that you reach out to your external contacts to let them know your email address has changed so that they can make sure it is “white listed” and not considered spam.