Wi-Fi, Email, and Onsite IS

Onsite IS Support

The HHSL partners with Information Services to provide walk up IT help at the library service desk.  IS Service Desk Walkup support is available from 8:00am to 11:00am Monday through Friday. For further help, contact the IS Service Desk:

• Phone:  833-577-HELP(4357)
• Email:    help@pennstatehealth.psu.edu
• infonet: https://infonet.pennstatehershey.net/web/it/it-service-desk

Secure Email

• Mobile Device Management (infonet link)
• Outlook webmail client
• Hershey DUO
• Penn State 2FA

On Jan. 13, 2017, all employees’ (College, Medical Center, and Medical Group) email addresses switched to userid@pennstatehealth.psu.edu from userid@hmc.psu.edu. The email address change prepares the organization for the growth of the health system and provides all faculty, staff and students with seamless access to the shared IT infrastructure. Read more information.

Wireless Connection

There are two wireless networks available in the library:

• ATTWIFI public wifi is available in the library as well as all patient rooms and visitor areas in the hospital and Cancer Institute. Once selected, open your browser and sign in for free access.  AT&T will provide 24x7 technical support for this wireless network.  Patients or patients' visitors requiring support can contact the AT&T support center at 888-304-9131.
• PSMSHMC network is for the use of faculty, staff, and students holding a valid Penn State Health Access account. Call IS service desk at 833-577-HELP (4357) for support or ask for the on-site technical support specialist available in the library.