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Wi-Fi, Email, and Onsite IS

Onsite IS Support

The HHSL partners with Information Services to provide walk up IT help at the library service desk.  IS Service Desk Walkup support is available from 8:00am to 11:00am Monday through Friday. For further help, contact the IS Service Desk:

Secure Email

On Jan. 13, 2017, all employees’ (College, Medical Center, and Medical Group) email addresses switched to from The email address change prepares the organization for the growth of the health system and provides all faculty, staff and students with seamless access to the shared IT infrastructure. Read more information.

Wireless Connection

There are two wireless networks available in the library:

  • ATTWIFI public wifi is available in the library as well as all patient rooms and visitor areas in the hospital and Cancer Institute. Once selected, open your browser and sign in for free access.  AT&T will provide 24x7 technical support for this wireless network.  Patients or patients' visitors requiring support can contact the AT&T support center at 888-304-9131.
  • PSMSHMC network is for the use of faculty, staff, and students holding a valid Penn State Health Access account. Call IS service desk at 833-577-HELP (4357) for support or ask for the on-site technical support specialist available in the library.

Windows 10/8/7

  • Click Wireless or select View Wireless Networks
  • Select psmshmc
  • Enter PSH Access Userid
  • Enter PSH Access password
  • Select Connect on the Windows Security Alert pop-up
  • If you have trouble connecting, enter hersheymed\PSHAccessID as the user ID

Macintosh OS

  • Go to Wi-Fi
  • Highlight PSMSHMC
  • Select Connect
  • Enter PSH Access UserID
  • Enter PSH Access Password

IOS Devices

  • Go to settings
  • Go to Wi-Fi
  • Highlight PSMSHMC
  • Select Connect
  • Enter PSH Access UserID
  • Enter PSH Access Password
  • Accept Security Certificate
  • Wait for check mark next to PSMSHMC network to indicate you are connected

Android Devices

  • Go to Settings
  • Go to Wi-fi
  • Select PSMSHMC
  • Change Phase 2 authentication to None
  • Select CA Certificate and check Don't validate
  • Enter your PSH Access ID in the identity
  • Anonymous Identity can be blank
  • Enter your PSH Access Password field