Troubleshoot Access Issues

Step 1: Did you use the correct login?

There are two separate logins for Harrell Library resources. There is a login that requires your Penn State University ID and password, and a login that requires your Penn State Health ID and password.

Penn State Health Login

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Penn State Health authentication screen

Penn State Login

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Penn State University authentication screen

If you do not know, or have not set up the required login, contact the IS Service Desk at 833-577-HELP (4357)

To reset your password:

Step 2: Did you set up Multifactor Authentication (MFA)?

If you made it passed the login screen, but you cannot get passed the multifactor authentication, you might not have it set up for the required login.

Penn State Health MFA

To enroll MFA for your PSH ePass ID, follow the instructions on infonet.

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Penn State Health Multi-factor Authentication screen

Penn State MFA

To set up MFA for your PSU Access ID, go to Penn State's MFA Settings.

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Penn State University Multi-factor Authentication screen

Still not able to get pass the authentication? Call the IS Service Desk at 833-577-HELP (4357) for assistance.

Step 3: Did you make it past the login screen and the multifactor authentication?

If you made it past the login and multifactor authentication screen but are being denied access to a resource by being asked to do a separate login or pay for access, contact the Harrell Library.